30-Day Return & Refund Policy

Our 30-Day Happiness Guarantee

If a product is not right for your home, return it within 30 days of delivery for a full refund of the product price. Shipping fees are refunded where the return is due to a defect or an error on our part.

Eligibility

• Return requested within 30 days of the delivery date shown by Canada Post.
• Items returned unused, in their original packaging where possible.
• Hygienic items such as dish soap bars, linen mist and beeswax candles may be returned only if sealed or unused.

How to return

1. Email support@pureharvestliving.com with your order reference and reason for return.
2. We send a prepaid Canada Post return label within one business day.
3. Pack the item in its box or a reusable bag and attach the label.

Refunds

Refunds are issued to the original payment method within 5 to 10 business days after the return is received and inspected. Taxes are refunded in line with the original invoice.

Exceptions

Items damaged through misuse, personalized products, and gift cards are not eligible for return. Defective items are always replaced or refunded in full.

Easy Canadian returns

Canadian customers can return items at participating Canada Post locations across the country. Questions? Reach our care team Monday to Friday, 9:00 AM to 5:00 PM EST.