Privacy Policy
Last updated: November 4, 2026
Pure Harvest Living Inc. ("we", "us") respects your privacy. This policy explains what personal information we collect on pureharvestliving.com, why we collect it and the choices you have. It is written to meet the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Accountability
Our Privacy Officer is responsible for the personal information under our control. Contact them at support@pureharvestliving.com or by mail at our Toronto, Ontario office.
2. Information we collect
- Contact details you provide at checkout, in the contact form or when you subscribe: name, email, shipping address, province and postal code.
- Order details: products, quantities, totals and delivery status.
- Technical data: IP address, browser type and pages visited, collected through server logs.
- Cart contents stored in your browser's local storage so your cart remains available between visits.
3. Purposes
We use your information to process and deliver orders, respond to enquiries, provide the 30-day guarantee and returns, send order updates and, only with your consent, marketing messages. We identify the purposes before or at the time of collection, as PIPEDA requires.
4. Consent
We ask for your meaningful consent before collecting, using or disclosing personal information. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us. Withdrawing consent for marketing will not affect your orders.
5. Sharing with service providers
We share only what is needed with trusted providers: Canada Post for delivery, payment processors for taxes and payments, and e-commerce and email tools that process data on our behalf. We do not sell or rent personal information. Providers must protect your information to a standard comparable to ours.
6. Cookies and local storage
We use only essential browser storage to keep your shopping cart. We do not use third-party advertising cookies on this site. If we add analytics or advertising tags in future, we will update this policy and request consent where required.
7. Retention
We keep personal information only as long as needed for the purposes described, including tax and accounting obligations, and then securely destroy or anonymize it.
8. Safeguards
We protect personal information with physical, organizational and technological safeguards appropriate to its sensitivity. Payments are handled by our payment processor; we do not store full card numbers on this website.
9. Your rights
You may request access to your personal information, ask us to correct it, withdraw consent, or make a complaint. Write to support@pureharvestliving.com and we will respond within 30 days. You may also contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or your provincial privacy authority.
10. Children
Our site is not directed to children under 13 and we do not knowingly collect their personal information.
11. Changes
We may update this policy. The date at the top shows the latest revision, and material changes will be communicated on the site.